Many of the products available on this website are manufactured by Vanity By Design. However, in order to offer a comprehensive range of products, some goods are manufactured by other companies via strategic alliances. In such cases we offer the same warranties and guarantees of quality as on goods produced by Vanity by Design, so you can be confident that regardless of who manufactures the goods, Vanity by Design will honour any warranties that apply.
Vanity By Design offers 5 year warranty on cabinets & tapware plus 12 month warranty on tops, basins & mirrors. A warranty claim must be notified to us in writing attached with photographic evidence within the applicable warranty period.
For the marble bench top, Vanity By Design makes no guarantees or warranties against grazing, scratching or wear on the stone surface or otherwise. All stone products are sold subject to variation in colour, flow, grain, tonality, spotting, veining, shade and texture. Vanity by Design will not be held responsible for natural fractures existing in stone.
If you have purchased a 2pac paint cabinet and have come across an issue with your paint work, Vanity by Design will first provide a pot of touch up paint. If the touch up paint cannot resolve the issue, Vanity by Design will then look into replacing the cabinetry.
If you have collected your original order from a depot and now require a warranty replacement, your replacement order must also be delivered to a depot for pickup.
For further information about our warranties, please refer to our Product Supply Terms.