From the day you receive your order you have 5 days to notify Vanity by Design of any issues/defects regarding the order, after the 5 days we will treat this as an exchange.
Each enquiry is looked at case by case.
Please double check your invoice is correct when the order is placed as once we have dispatched your order from our warehouse located in Brisbane, there may be additional fees for any Refunds and Exchanges.
We do not issue any refunds and exchanges to products after dispatch that are:
- Custom Smartstone Tops
- Discontinued items
- Floor stock
- Accidental damages that has occurred on site or upon installation
- Or after installation
When exchanging an item please make sure it is still in its original packaging and original condition. Goods cannot be exchanged after installation.
The customer acknowledges that the product that they have originally purchased is of the correct size and colour, failure to do so will result in a restocking fee of $110 per vanity plus two freight charges;
1. Freight charges back to our warehouse (located in Brisbane)
2. Freight charge to deliver the customers new product to customer’s home address or closet depot
Please note prices may vary due to location of delivery. Freight charges will be an additional cost made by the customer and will not be reimbursed by Vanity by Design.
Not dispatched: Vanity by Design offers a full money back guarantee from the initial date of purchase only if the order has not been dispatched from our Brisbane warehouse.
Dispatched: Vanity by Design also offers a refund from the initial date of purchase if the vanity has been dispatched from our Brisbane warehouse. If the order has been dispatched, you will have to pay freight back to our Brisbane Warehouse as well as a restocking fee of $110 per vanity for the refund to follow.
Please note that prices vary due to location of pick up.
No refunds or exchanges on Colour Samples once the order has been placed.
Vanity by Design reserves the rights to change/modify these conditions without prior notice.